To provide Optimum Customer Service Satisfaction by offering Quality Services, Fair Prices, Variety and Total Shopping Convenience.
Our Vision is linked with our mission to be the BEST RETAILER and BEST EMPLOYER in each market we operate. Our vision will guide and direct us towards our mission, and communicates what we believe as an operations group.
At Real Value IGA we believe our primary responsibility is to operate the best supermarket possible where SHOPPING and WORKING are always a pleasure and where the customer is always provided with real value.
In order to complete this objective, employees at REAL VALUE IGA must be willing to commit themselves:
- To pursue aggressively sales in all departments by giving our customers friendly, helpful service by offering top quality merchandise at fair prices and by keeping our supermarket and facilities clean and neat and in a condition that reflects the pride of Real Value.
- To emphasize value in all aspects of our business, both in products and in service.
- To continue in attaining the highest level of legal, ethical and social standards.
- To hire and promote people who are committed to being the best in our line of work.
- To be totally fair and honest with all people; customers, employees, suppliers and shareholders.
- To prove that friendliness is compatible with efficiency and that quality is consistent with a reasonable price.
We believe that if we sincerely follow these fundamentals with honesty, fairness and integrity, we will achieve dynamic growth, earn a fair profit and continue to set the standard for excellence in the supermarket industry.