Real Value IGA Billing & Return Policy         

Real Value IGA Supermarket, which sometimes refers to itself as “we” or “us” in this Billing and Return Policy.

How can I pay for my order?

We accept Visa and MasterCard credit cards as well as debit cards bearing the MasterCard or Visa logo.

How does credit card payment work?

Your credit card will be charged on the day your order is confirmed, and you will receive an email confirming your final order total. We will include a full, itemized receipt with your order.

If your credit card has expired or is otherwise invalid, we will be unable to process your order. Please note that we reserve the right to collect funds for any fees owed to us resulting from over-the-limit accounts.

We take every precaution to protect your credit card and account information. To read our privacy policy, [click here] .  

Why is my shopping cart showing “estimated total” at checkout?

If your order contains an item that is sold by the weight, then the total amount noted on the confirmation for each of these items is an estimate. The final price of these items is determined at the time your order is assembled. As a result, there may be a slight difference in the final amount invoiced.

Why there is a “Bottle Deposit” fee at checkout?   

A requisite bottle deposit charge was applied.

Can I change or cancel an order? 

If you make changes to an order, the price and availability of some items may change. Once you have placed your order with us it means that we have reserved time in our schedule for you. Please note a penalty of 5% restocking fee may apply.

Can I return an item?

We are committed to providing you with high quality fresh food and packaged goods. That’s why we guarantee your satisfaction with every product, every time. If you are dissatisfied with any item in your order, please contact us within 3 days – we will replace it with an acceptable item. Note that we do not give cash refunds.

Contact our Customer Service Team by telephoning +(473) 404-2121 or by using our Contact Us page.

Changes in this policy

We reserve the right to modify this policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here.